Last updated: January 15, 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience by remembering your preferences and understanding how you use our site.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These cannot be disabled. They handle things like session management and security.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use Google Analytics for this purpose.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These cookies may be set by our advertising partners.

Preference Cookies: Allow the website to remember choices you make (such as language or region) and provide enhanced, personalized features.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that disabling cookies may impact the functionality of this website.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. Third parties include Google Analytics, Facebook Pixel, and payment processors.

Contact Us

If you have questions about our cookie policy, please contact us at [email protected].

Last updated: January 15, 2026

1. Acceptance of Terms

By accessing and using the PaddleWave website (paddlewave.eu), you agree to be bound by these Terms of Use. If you do not agree, please do not use this website.

2. Products and Pricing

All prices are listed in Euros (€) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. Product availability is subject to change. Images are for illustration purposes and may differ slightly from actual products.

3. Orders and Inquiries

Submitting an inquiry through our website does not constitute a binding contract. Our team will contact you to confirm product availability, pricing, and delivery details. A binding agreement is only formed when we send you an order confirmation email.

4. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of PaddleWave and is protected by copyright law. You may not reproduce, distribute, or modify any content without our written consent.

5. Limitation of Liability

PaddleWave shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website or our products. Our liability is limited to the purchase price of the product in question.

6. Governing Law

These terms are governed by the laws of Norway. Any disputes shall be resolved in the courts of Oslo, Norway.

7. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date.

Last updated: January 15, 2026

1. Data Controller

PaddleWave (registered in Oslo, Norway) is the data controller responsible for your personal data. Contact: [email protected]

2. Data We Collect

We collect the following personal data when you interact with our website:

• Name, email address, and phone number (when you submit a contact form)
• Browsing data and cookies (see our Cookie Policy)
• Order and transaction history
• Communication records from customer support interactions

3. How We Use Your Data

• To respond to your inquiries and process orders
• To send order updates and delivery notifications
• To improve our website and services through analytics
• To send marketing communications (only with your consent)

4. Legal Basis (GDPR)

We process your data based on: legitimate interest (customer service), contractual necessity (order processing), consent (marketing), and legal obligation (record keeping).

5. Data Sharing

We do not sell your personal data. We may share data with: shipping partners (to deliver orders), payment processors (to handle payments), and analytics services (Google Analytics, anonymized).

6. Your Rights

Under GDPR, you have the right to: access your data, correct inaccuracies, request deletion, restrict processing, data portability, and object to processing. Contact [email protected] to exercise any of these rights.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 3 years after your last interaction with us.

8. Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data.

Delivery Information

Shipping Zones & Rates

EU Countries: Free shipping on orders over €75. Standard shipping: €5.90. Express shipping: €12.90.

UK, Switzerland, Norway: Standard shipping from €9.90. Express from €19.90.

Rest of World: Calculated at checkout based on weight and destination.

Delivery Times

• Standard EU: 3–5 business days
• Express EU: 1–2 business days
• UK/Switzerland/Norway: 5–7 business days
• Rest of World: 7–14 business days

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package in real-time through our shipping partner's website.

Return Policy

30-Day Return Guarantee

Not satisfied? No problem. Return any unused product within 30 days of delivery for a full refund. Simply contact us and we'll arrange everything.

Return Conditions

• Products must be unused, unworn, and in original packaging
• Include proof of purchase (order confirmation email)
• Sale items can be exchanged or returned for store credit
• Custom or personalized items cannot be returned

Refund Process

Once we receive your return, we'll inspect the item and process your refund within 5 business days. Refunds are credited to the original payment method.

Exchanges

Want a different size or color? Contact us, and we'll arrange a free exchange. We'll ship your new item as soon as we receive the original.